Privacy Policy

1. Information We Collect

We may collect several types of information from and about users of our Site, including:

• Personal Identification Information: Name, shipping address, billing address, email address, and telephone number provided during account creation, checkout, or newsletter signup.
• Payment Information: Credit card details and billing information. Please note that all payments are processed through secure, PCI-compliant third-party gateways. We do not directly store your full credit card number on our servers.
• Technical & Usage Data: IP address, browser type, operating system, referring URLs, device information, and data about your interactions with our Site (e.g., pages viewed, time spent, links clicked).
• Communication Records: Copies of your correspondence with our support team, including emails, form submissions, and chat transcripts.

2. How We Use Your Information

We utilize the information we collect for various business and operational purposes, including to:

• Fulfill Orders: Process transactions, arrange for secure cold-chain shipping, provide order confirmations, and send tracking updates.
• Manage Accounts: Create and maintain your user profile, track order history, and manage your preferences.
• Customer Support: Respond to your inquiries, troubleshoot issues, and provide technical assistance regarding our research compounds.
• Improve Our Services: Analyze user behavior to optimize our website layout, product offerings, and overall user experience.
• Marketing Communications: Send newsletters, promotional offers, and updates about new peptide syntheses (only if you have opted in). You may unsubscribe at any time.
• Legal Compliance: Prevent fraudulent transactions, monitor against theft, and comply with applicable legal and regulatory requirements.

3. Information Sharing and Disclosure

We deeply value your privacy and discretion. We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: We share necessary details with trusted third parties who assist us in operating our business, such as payment processors, shipping carriers (e.g., Canada Post, UPS), and email service providers. These parties are contractually obligated to keep your information confidential.
• SMS & Mobile Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Legal Obligations: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., subpoenas, court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

4. Data Security & Retention

We implement robust, industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All sensitive data exchange between your browser and our Site occurs over a Secure Socket Layer (SSL) encrypted channel.

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

5. Cookies and Tracking Technologies

Our Site uses "cookies" and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use:

• Essential Cookies: Required for the operation of our Site, such as enabling you to log into secure areas or use the shopping cart.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site.
• Functionality Cookies: Used to recognize you when you return to our Site and remember your preferences.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly.

6. Your Data Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete the information we have on you.
• The right of rectification if your information is inaccurate or incomplete.
• The right to object to our processing of your personal data.
• The right to request that we restrict the processing of your personal information.
• The right to data portability.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Age Restrictions

Our products are intended strictly for laboratory and research use by qualified professionals. The Site is not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

8. SMS & Text Messaging Policy

If you elect to receive marketing and support text messages from us, you provide your prior express written consent to receive recurring SMS text messages from Symbiotic Pharmaceuticals.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt-out of receiving further text messages at any time by replying "STOP" to any text message you receive from us. For help, reply "HELP". Message and data rates may apply.

9. Changes to This Privacy Policy

Symbiotic Pharmaceuticals reserves the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.